Leveraging ChatGPT for Optimized Email Communication: An Analysis of Benefits, Limitations, and Ethical Considerations for AUM Academic Staff
DOI:
https://doi.org/10.33806/ijaes760Keywords:
benefits and limitations, ChatGPT, email communication, ethical considerationsAbstract
This study examined the benefits, limitations and ethical considerations of utilizing ChatGPT in email communication among AUM academic staff. Surveying the perspectives of 53 faculty members of the American University of Madaba (AUM) regarding the advantages, disadvantages, and the possible ethical consideration of using ChatGPT in email communication, the results revealed that AUM’s academic staff are aware of the ethical considerations, such as plagiarism and bias in language, of using ChatGPT in email communication. To add, the results indicated that ChatGPT provides several benefits such as efficient drafting of emails, clarity of emails, coherence of messages, enhanced language skills, and convenience of time. As for the limitations, the results showed that ChatGPT would, at times, give the wrong information because it failed to understand the context. Accordingly, replies were out of context and found incapable of handling complex or specialized topics. The study concluded with some recommendations that aim at improving utilizing Chatgpt in a responsible manner in email communication
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